Best Practices To Manage Change 1

Best Practices To Manage Change

Change is inevitable. We experience change in every area of our lives. How we decide to deal with this shift and adapt is important to ongoing professional development and growth. For most organisations, change brings uncertainty. So, how can we as professionals manage change and have this filter th...
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Outsourcing in the New Normal 2

Outsourcing in the New Normal

The global COVID-19 pandemic has meant that businesses across every industry have had to rapidly adjust to the new ‘normal’ in order to stay afloat. There are no guidelines or instructions on how to navigate your way through this, as a business and that’s scary. The most you can do is rely on ...
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How Offshoring Could Benefit Your Business 3

How Offshoring Could Benefit Your Business

It’s no secret that offshoring can save an organisation a serious amount on costs. However, if you aren’t choosing the right Business Process Outsourcing (BPO) company for your needs it can seem like it’s not worth it. You’ll end up wondering whether the savings are worth the time spent moni...
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Offshore Illustration

How to Onboard Your Offshore Teammate

Hiring a new remote teammate doesn’t mean your onboarding process has to suffer. In fact, it can be equally successful (or even better!). It’s important when hiring offshore to go into it with an open mind and understanding that it will be different from your onshore team. There are a number of ...
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Best Practices for Managing a Remote Team 4

Best Practices for Managing a Remote Team

For anyone that is new to the remote workforce, it can be a challenge. There tend to be a lot more distractions, motivation is harder to maintain and not to mention how lonely it can get. However, there are a few simple things you could be doing to make the most out of working remotely. […]...
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8 Ways to Stand Out with Customer Service 5

8 Ways to Stand Out with Customer Service

When perfecting the customer experience (CX), a strong, value-based service is a key component to this journey. No longer can businesses fall on traditional forms of service or experience, they must stand out to consumers and truly make a mark on their industry. This is how you can make a difference...
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Everything You Need to Know About UX 6

Everything You Need to Know About UX

User Experience (UX) design is the process of creating relevant and meaningful journeys through your products. No longer are consumers swayed by ‘bells and whistles’, but are focused on the experience they have with a brand throughout their platforms. Below covers the basics of UX and everythin...
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Using Instagram to Better Your Business 7

Using Instagram to Better Your Business

It’s no secret that social media channels are strong in building a sense of community within your market. Amongst these many channels is Instagram, which focuses on visual imagery to broadcast products, personal lifestyles, services and more. But how is Instagram contributing to your business? Or ...
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What on earth is BPO? 8

What on earth is BPO?

Techopedia defines BPO as “contracting of non-primary business activities and functions to a third-party provider”. This is a concise and simple way to explain what Business Process Outsourcing entails. Following an explanation, comes the questions such as; What should I be outsourcing? What are...
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