How to get the most out of your BPO team member
Successful offshoring can help to streamline your business processes while saving you valuable time and money.
3 | June 30, 2021
On the other hand, the wrong BPO can lead to more work, stress and frustrations for you and your team. That’s why it’s important to make sure you choose the right offshore team member and have clear management practices in place. We’ve put together some helpful tips to help you get the most out of your BPO.
How to choose a BPO
Before hiring any new team member, there are a few questions to ask yourself that will affect who you choose. The same goes for your new BPO. We’ve outlined some tips that apply to everyone looking to offshore their business processes. See our related blog post for more information on how BPOs work.
Tips for hiring an offshore team member
When looking for a virtual employee, you should visit your business strategy and make sure that your BPO aligns with your long term goals. In 2021 the offshoring industry is booming, which can make choosing a BPO overwhelming. How do you know who to choose? Where do you even start?
The MVP difference
At MVP, we take the stress out of hiring your offshore team member. By following a clear and concise strategy, the MVP team is able to effectively deliver and scale client companies, at a fraction of the cost. We take care of the recruitment process and encourage complete immersion with your offshore team member and your business to ensure that you find the best fit.
How to manage your BPO to get the best results
Once you’ve managed the hiring process, you will need to manage the performance and output of your MVP just like any other member of your team. We’ve outlined some tips to help you get the best results from your MVP.
- Planning and preparation. Before your offshore team member starts, it’s a good idea to map out your business goals and determine how a BPO will help you to achieve them. This will set you up for a positive and beneficial relationship from the get go.
- Communication is key. Outlining processes, policies, and expectations from the start of your relationship will create a clear and transparent environment. Being able to communicate effectively and provide constructive feedback to your MVP will allow you to get the best results out of your team.
- Use productivity tools. Time trackers, project managers and internal messaging softwares allow you to keep track of your offshore team member and monitor their progress and performance. When you choose to work with MVP, you will also be assigned an Account Manager who is in charge of regularly monitoring your team member for you.
Your MVP should feel like another team member, only remote. Your personal Account Manager will regularly monitor and check the performance of your offshore team member, ensuring you are getting the most out of your team. We encourage relationship building with your MVP, so you can feel comfortable providing feedback and trust that you are reaping the rewards of business process outsourcing. If you think a BPO is right for you, contact the team at MVP today.