As Facility Services and Field Equipment Services businesses compete in a cut-throat industry, staying ahead of the game is crucial. Streamlining operations and providing outstanding customer service can be the key to success. One way to achieve this is by outsourcing specific functions, which can save considerable costs in the long run. By partnering with an outsourcing provider like MVP, you can tap into their economies of scale and access to lower-cost labor, giving your business a competitive edge.

In this article, we’ll dive into the benefits of outsourcing elements of your operations like collections, dispatch, and customer service. These are just some of the ways outsourcing can help you streamline your business and take your customer service to the next level. From improving cash flow to boosting customer satisfaction, outsourcing can be the game-changer your business needs to stay ahead of the competition.

Types of Businesses in this Industry

Facility Services businesses include companies that provide a wide range of services such as

• Field Equipment services
• Medium and Large Fleet Landscaping Service
• Corporate Janitorial Services
• Building Maintenance

Billing and Collections

The MVP Advantage

• Improve cash-flow
• Reduce time-to-close invoices
• Eliminate backlog of work orders pending billing
• Reduce past-due collections
• Improved Technician’s productivity
• Free up the Onshore team and have them focus on high-level tasks

Billing and Collections are critical functions for any business, and they can be time-consuming and resource-intensive for Facility Services and Field Equipment Services businesses. Disputes can slow down cash flow and damage customer relationships, especially when there are multiple stakeholders involved. By outsourcing billing and collections to an outsourcing provider, businesses can free up valuable internal resources and ensure that disputes are resolved more quickly, real-time invoicing and timely follow up for outstanding invoices.

MVP Asia has the expertise and experience, technology, and resources necessary to effectively manage billing and collections, which can help businesses to improve their cash flow and reduce the risk of late payments. Additionally, MVP Asia can also enhance the customer experience by providing a dedicated team of billing collections specialists who can handle customer inquiries and disputes professionally and promptly.

Dispatch

The MVP Advantage

• Service requests dispatched quickly
• Client follow-ups/feedback/updates
• Optimization of technicians productivity
• Technician and fleet support while dispatched

Dispatch is another area that can benefit from outsourcing. A good dispatch process helps to ensure that technicians and equipment are dispatched effectively and efficiently to job sites. This can help to reduce delays, improve customer and technician satisfaction, and increase the overall productivity and profitability of the business. Additionally, outsourcing providers can also provide a dedicated team of dispatchers who can handle customer inquiries and schedule appointments professionally and promptly.

Customer Service

The MVP Advantage

• Calls answered real-time (24/7)
• Shorter processing times
• Upsell service request
• Improved Customer satisfaction and loyalty

Customer service is also an area where Facility Services and Field Equipment Services businesses can benefit from outsourcing. Good customer service is crucial for businesses in this industry because it can help to improve customer satisfaction and loyalty, leading to repeat business and positive word-of-mouth advertising. Outsourcing providers can help businesses provide better customer service by providing a dedicated team of customer support representatives trained to handle customer inquiries and complaints in a professional and timely manner. Outsourcing customer service can also help businesses to reduce costs and improve efficiency by outsourcing non-core functions and allowing internal resources to focus on more important tasks.

Other functionalities

With over 100+ skilled roles that MVP can provide, there are many other areas of operations that outsourcing can address.  To highlight some of the other functionalities…

• Remote Support Technicians – reduce tech churn rate!
• Asset Management – stock take on business assets
• Portal Administration – Service Channel, Corrigo, Kroger and etc..
• Accounts Receivable and Accounts Payables
• Marketing and Business Development support
• Website and application development

By outsourcing these tasks, you can focus on what you do best – providing high-quality services to your clients.

If you are interested in learning more about how outsourcing can help your business grow, we encourage you to contact MVP Asia Pacific Inc. Our team of experienced professionals can help you identify areas of your business that may be well-suited for outsourcing, and provide the support you need to succeed